DiamanteDesk Bundle

DiamanteDesk software extends basic OroCRM functionality. Its main purpose is to integrate customer support system into the Client's CRM system.

Using this comprehensive help desk, it is now possible to create support tickets within the CRM and associate them with any customer from the system. In DiamanteDesk, tickets can be assigned to specific users and grouped into Branches. This option allows grouping tickets related to a certain customer.

Currently, DiamanteDesk software is in alpha version. Eltrino team is making efforts to improve and increase the amount of features available to our clients.

Requirements

DiamanteDesk supports OroCRM version 1.8+.

Installation

Step 1: Add as dependency in composer:

composer require diamante/desk-bundle:dev-master

Step 2: To properly install DiamanteDesk bundle, create the following folders:

• app/attachments
• web/uploads/branch/logo

Step 3: Run DiamanteDesk internal command:

php app/console diamante:desk:install

To update the software that has already been installed, execute the followong commands:

php app/console diamante:desk:schema
php app/console oro:migration:load
php app/console diamante:desk:data
php app/console oro:navigation:init
php app/console oro:entity-config:update

After install or update commands are issued, assets shall be installed in a usual way through Symfony:

php app/console assets:install

Configuration

To download the attachment, add additional configuration to firewalls section in app/config/security.yml

diamante_attachments_download:
    pattern:        ^/desk/attachments/download/*
    provider:       chain_provider
    anonymous:      true

Contributing

We appreciate any effort to make DiamanteDesk functionality better; therefore, we welcome all kinds of contributions in the form of bug reporting, patches submitting, feature requests or documentation enhancement. Please refer to the DiamanteDesk guidelines for contributing if you wish to be a part of the project.