SLA Checker
SLA Checker helps to check if an event is within the defined SLA.
Installation
pip3 install sla-checker
Usage
Input parameters:
-
event_start
: when the event starts (e.g. when a trouble ticket is created) -
event_end
: when the event ends (e.g. when the trouble ticket is solved) -
country_code
(optional ifworking_on_holidays = True
): the country code (e.g. IT) -
minutes_to_resolve
: maximum time in minutes allowed betweenevent_start
andevent_end
-
opening_hours
(optional if 7x24 service): define opening hours (e.g.09:00
) -
closing_hours
(optional if 7x24 service): define closing hours (e.g.18:00
) -
working_on_sat
(optional, default isFalse
): define if Saturday is a working day -
working_on_holidays
(optional, default isFalse
): define if Sunday and Holidays are working days
Example (7x24 service with 2 hours SLA):
sla = sla_checker.SLAChecker()
sla.check(
event_start = datetime.datetime(2020, 12, 24, 17, 0, 0),
event_end = datetime.datetime(2020, 12, 28, 10, 0, 1),
country_code = "IT",
minutes_to_resolve = 120,
)
Example (5x9 service with 2 hours SLA):
sla = sla_checker.SLAChecker()
sla.check(
event_start = datetime.datetime(2020, 12, 24, 17, 0, 0),
event_end = datetime.datetime(2020, 12, 28, 10, 0, 1),
country_code = "IT",
minutes_to_resolve = 120,
opening_hours = "09:00",
closing_hours = "18:00",
working_on_sat = False,
working_on_holidays = False,
)
Example (7x9 service with 2 hours SLA):
sla = sla_checker.SLAChecker()
sla.check(
event_start = datetime.datetime(2020, 12, 24, 17, 0, 0),
event_end = datetime.datetime(2020, 12, 28, 10, 0, 1),
country_code = "IT",
minutes_to_resolve = 120,
opening_hours = "09:00",
closing_hours = "18:00",
working_on_sat = True,
working_on_holidays = True,
)