Django-powered ticket tracker for your helpdesk

django, helpdesk, django-helpdesk, tickets, incidents, cases, bugs, track, support, hacktoberfest, hacktoberfest2020, issues, python, servicedesk, tracker
pip install django-helpdesk==1.2.0


django-helpdesk - A Django powered ticket tracker for small businesses.


Copyright 2009-2023 Ross Poulton and django-helpdesk contributors. All Rights Reserved. See LICENSE for details.

django-helpdesk was formerly known as Jutda Helpdesk, named after the company which originally created it. As of January 2011 the name has been changed to reflect what it really is: a Django-powered ticket tracker with contributors reaching far beyond Jutda.

Complete documentation is available in the docs/ directory, or online at

Demo Quickstart

django-helpdesk includes a basic demo Django project so that you may easily get started with testing or developing django-helpdesk. The demo project resides in the demo/ top-level folder.

It's likely that you can start up a demo project server by running only the command (consider creating a virtualenv before):

make rundemo

or with docker:

docker build . -t demodesk
docker run --rm -v "$PWD:/app" -p 8080:8080 demodesk

then pointing your web browser at http://localhost:8080 (log in as user admin with password `Test1234).

For more information and options, please read the demo/README.rst file.

NOTE REGARDING SQLITE AND SEARCHING: The demo project uses sqlite as its database. Sqlite does not allow case-insensitive searches and so the search function may not work as effectively as it would on other database such as PostgreSQL or MySQL that does support case-insensitive searches. For more information, see this note in the Django documentation.

When you try to do a keyword search using sqlite, a message will be displayed to alert you to this shortcoming. There is no way around it, sorry.


Developer Environment

Follow these steps to set up your development environment to contribute to helpdesk:
  • check out the helpdesk app to your local file system:

    git clone
  • install a virtual environment and activate it:

    python -m venv .venv && source .venv/bin/activate
  • install the requirements for development:

    pip install -r requirements.txt -r requirements-dev.txt
  • you can install the requirements for testing as well:

    pip install -r requirements-testing.txt

To deactivate the virtual environment, use deactivate. Then to reactivate it, just run:

source .venv/bin/activate

To see option for the Makefile run: make

The project enforces a standardized formatting in the CI/CD pipeline. To ensure you have the correct formatting run:

make checkformat

To auto format any code use this:

make format


From the command line you can run the tests using: make test

See for usage details.

If you need to create tests for new features, add your tests in a test file to the tests module and call them in the test VENV with::

python helpdesk.tests.test_my_new_features -v 2

Upgrading from previous versions

If you are upgrading from a previous version of django-helpdesk that used migrations, get an up to date version of the code base (eg by using git pull or pip install --upgrade django-helpdesk) then migrate the database:

python migrate helpdesk --db-dry-run # DB untouched
python migrate helpdesk

Lastly, restart your web server software (eg Apache) or FastCGI instance, to ensure the latest changes are in use.

Unfortunately we are unable to assist if you are upgrading from a version of django-helpdesk prior to migrations (ie pre-2011).

You can continue to the 'Initial Configuration' area, if needed.


We're happy to include any type of contribution! This can be:

  • back-end python/django code development
  • front-end web development (HTML/Javascript, especially jQuery)
  • language translations
  • writing improved documentation and demos

For more information on contributing, please see the CONTRIBUTING.rst file.


django-helpdesk is licensed under terms of the BSD 3-clause license. See the LICENSE file for full licensing terms.

Note that django-helpdesk is distributed with 3rd party products which have their own licenses. See LICENSE.3RDPARTY for license terms for included packages.