RT Python Module

Installation

pip install rtapi

Information

General Notes:

• All numbers should be given as strings
• Almost all data is returned in a dictionary
• All data return from the server is unicode
• Go to https://rt-wiki.bestpractical.com/wiki/REST to view available paramaters for dictionaries

Requirements

• python2.7
• requests

Methods

Available Methods:

• createTicket(ticketProperties)
• getTicketProperties(ticketID)
• getTicketLinks(ticketID)
• getTicketAttachments(ticketID)
• getTicketAttachment(ticketID, attachmentID)
• getTicketAttachmentContent(ticketID, attachmentID)
• getTicketHistory(ticketID)
• getTicketHistoryEntry(ticketID, historyID)
• searchTicket(query)
• editTicket(ticketID, ticketProperties)
• editTicketLinks(ticketID, linkProperties)
• getUserProperties(userID)
• createUser(userProperties)
• editUser(userProperties)
• getQueueProperties(queueID)
• respondTicket(ticketID, replyProperties)
• logout()

Usage

import rtapi

connector = rtapi.rt.Connector("localhost:8080", "user", "password")

properties = {"id": "ticket/new", "Queue": "General", "Requestor": "user@umich.edu", "Priority": "4", "Subject": "Test REST Module", "Text": "test"}

response = connector.createTicket(properties)
print response