Recurrent.ai DealTape SDK for Python
概述
DealTape数据SDK
安装方式
使用PIP进行安装（以Linux系统为例）
$ pip install -U dealtape也可以直接安装解压后的安装包
$ sudo python setup.py install快速使用
# -*- coding: utf-8 -*-
from dealtape import CallLog, DealTapeClient
business = 'YOUR_BUSINESS_KEY' # 企业的唯一标识，即在企业DealTape系统中的二级域名
access_key_id = 'YOUR_ACCESS_KEY_ID' # 企业的AccessKeyId
access_key_secret = 'YOUR_ACCESS_KEY_SECRET' # 企业的AccessKeySecret
endpoint = 'http://data_server.rcrai.com/' # api地址
client = DealTapeClient(business=business, access_key_id=access_key_id, access_key_secret=access_key_secret, endpoint=endpoint)数据推送
item = CallLog(
url="CALLLOG_AUDIO_URL", # 电话录音的url
id="CALLLOG_UNIQUE_IDENTIFIER", # 电话在客户内部系统中的唯一标识
staff_id="STAFF_ID", # 该电话坐席的唯一标识
staff_name="STAFF_NAME", # 该电话坐席名称
staff_roles=["ROLE1", "ROLE2"], # 该坐席的角色
staff_dept_id="STAFF_DEPTARTMENT_ID" # 该坐席所在团队ID
staff_dept_name="STAFF_DEPTARTMENT_NAME" # 该坐席所在团队名称
staff_group_name="STAFF_GROUP_NAME" # 该坐席所在大组名称
customer_id="CUSTOMER_ID", # 客户的唯一标识
customer_name="CUSTOMER_NAME", # 客户的名称
deal_closed=True/False/None, # 该电话是否成单
timestamp=TIMESTAMP # 电话的拨打时间（datetime.datetime类型, 或是int类型的unix时间戳）
category="AUDIO_CATEGORY" # 电话录音类型
)
resp = client.push_calllog(item)
if not resp.ok:
print(resp.text)语音识别结果获取
resp = client.get_transcript(source_id=CALLLOG_UNIQUE_IDENTIFIER) # 电话在客户内部系统中的唯一标识
if not resp.ok:
print(resp.text)语义画像获取
resp = client.get_semantic(source_id=CALLLOG_UNIQUE_IDENTIFIER) # 电话在客户内部系统中的唯一标识
if not resp.ok:
print(resp.text)# 成功返回结果
{
"entities": [
{
"id": "5b73e94935842e0b838ad318",
"bid": "599d1ff844ff53119a13e545",
"sid": "",
"cid": "5aefccf02aa1d4001331fdc5",
"uniqueId": "",
"name": "身份确认",
"value": "身份确认", // 语义点
"evidence": "嗯喂，你好，是是吗？喂你好， 你好，唉，你", // 语义点证据
"briefEvidence": "",
"mediumEvidence": "",
"score": 0
},
{
"id": "5b73e94935842e0b838ad319",
"bid": "599d1ff844ff53119a13e545",
"sid": "",
"cid": "5aefccf02aa1d4001331fdc5",
"uniqueId": "",
"name": "身份确认",
"value": "身份确认",
"evidence": "话能嗯对，堂哥 您是他堂哥是吗？喂，嗯，那你这",
"briefEvidence": "",
"mediumEvidence": "",
"score": 0
},
{
"id": "5b73e94935842e0b838ad31a",
"bid": "599d1ff844ff53119a13e545",
"sid": "",
"cid": "5aefccf02aa1d4001331fdc5",
"uniqueId": "",
"name": "自我介绍",
"value": "自我介绍",
"evidence": "？你是怎么弄啊，我这块是捷信法务部的，捷信委托的法",
"briefEvidence": "",
"mediumEvidence": "",
"score": 0
},
{
"id": "5b73e94935842e0b838ad31c",
"bid": "599d1ff844ff53119a13e545",
"sid": "",
"cid": "5aefccf02aa1d4001331fdc5",
"uniqueId": "",
"name": "描述借款信息",
"value": "描述借款信息",
"evidence": "，你这块是是已经逾期了120天一千的，然后你直",
"briefEvidence": "",
"mediumEvidence": "",
"score": 0
},
{
"id": "5b73e94935842e0b838ad31d",
"bid": "599d1ff844ff53119a13e545",
"sid": "",
"cid": "5aefccf02aa1d4001331fdc5",
"uniqueId": "",
"name": "描述借款信息",
"value": "描述借款信息",
"evidence": "上的话，你看已经逾期81天了，并不是说一两",
"briefEvidence": "",
"mediumEvidence": "",
"score": 0
},
{
"id": "5b73e94935842e0b838ad31f",
"bid": "599d1ff844ff53119a13e545",
"sid": "",
"cid": "5aefccf02aa1d4001331fdc5",
"uniqueId": "",
"name": "协商转告",
"value": "协商转告",
"evidence": "我一下吗？我电话联系他本人好吗，我加下你的",
"briefEvidence": "",
"mediumEvidence": "",
"score": 0
},
{
"id": "5b73e94935842e0b838ad320",
"bid": "599d1ff844ff53119a13e545",
"sid": "",
"cid": "5aefccf02aa1d4001331fdc5",
"uniqueId": "",
"name": "协商转告",
"value": "协商转告",
"evidence": "是我们的，还需要联系上他本人，这一块的话，大",
"briefEvidence": "",
"mediumEvidence": "",
"score": 0
},
{
"id": "5b73e94935842e0b838ad321",
"bid": "599d1ff844ff53119a13e545",
"sid": "",
"cid": "5aefccf02aa1d4001331fdc5",
"uniqueId": "",
"name": "协商转告",
"value": "协商转告",
"evidence": "嗯，那你这个不能联系到本人把他本人号码给我",
"briefEvidence": "",
"mediumEvidence": "",
"score": 0
},
{
"id": "5b73e94935842e0b838ad32d",
"bid": "599d1ff844ff53119a13e545",
"sid": "",
"cid": "5aefccf02aa1d4001331fdc5",
"uniqueId": "",
"name": "协商还款",
"value": "协商还款",
"evidence": "你直说不还了，是什么时候还呢，这个这个这个",
"briefEvidence": "",
"mediumEvidence": "",
"score": 0
},
{
"id": "5b73e94935842e0b838ad32f",
"bid": "599d1ff844ff53119a13e545",
"sid": "",
"cid": "5aefccf02aa1d4001331fdc5",
"uniqueId": "",
"name": "协商还款",
"value": "协商还款",
"evidence": "快的明天这个6点之前处理一下这个款了，如",
"briefEvidence": "",
"mediumEvidence": "",
"score": 0
},
{
"id": "5b73e94935842e0b838ad330",
"bid": "599d1ff844ff53119a13e545",
"sid": "",
"cid": "5aefccf02aa1d4001331fdc5",
"uniqueId": "",
"name": "法律施压",
"value": "法律施压",
"evidence": "我们可能会涉及到法律问题 期，也就是说在",
"briefEvidence": "",
"mediumEvidence": "",
"score": 0
},
{
"id": "5b73e94935842e0b838ad333",
"bid": "599d1ff844ff53119a13e545",
"sid": "",
"cid": "5aefccf02aa1d4001331fdc5",
"uniqueId": "",
"name": "信用施压",
"value": "信用施压",
"evidence": "话，涉及到以后的征信 征信问题，他跟",
"briefEvidence": "",
"mediumEvidence": "",
"score": 0
},
{
"id": "5b73e94935842e0b838ad334",
"bid": "599d1ff844ff53119a13e545",
"sid": "",
"cid": "5aefccf02aa1d4001331fdc5",
"uniqueId": "",
"name": "生活限制",
"value": "生活限制",
"evidence": "个信用卡问题或者上学问题 包括在往后延伸",
"briefEvidence": "",
"mediumEvidence": "",
"score": 0
},
{
"id": "5b73e94935842e0b838ad335",
"bid": "599d1ff844ff53119a13e545",
"sid": "",
"cid": "5aefccf02aa1d4001331fdc5",
"uniqueId": "",
"name": "确认还款",
"value": "确认还款",
"evidence": "再给你打电话，4点多给我打电话，到时 嗯，这样子，我",
"briefEvidence": "",
"mediumEvidence": "",
"score": 0
}
],
"success": true // 成功
}
