zendesk_exporter

Exports data from Zendesk API to excel or csv

Install

1. Open a command prompt and run

   sudo easy_install pip

   pip is a tool that lets python developers share code.

2. Now, run

   pip install zendesk_exporter

   This installs the exporter to your computer

3. Now, run

   zendesk_exporter job_file.json

   job_file.json is a file that the program needs to be able to find. job_file.json should look like this:

{
    "domain_name": "XXX",
    "email": "XXX",
    "api_key": "XXX",
    "start_date": "2018-06-27",
    "end_date": "2018-06-30",
    "fetch_comments": true,
    "output_file_name": "last_6_months",
    "output_file_type": "csv",
    "fetch_all_ticket_data": false
}

You can change the parameters in this file to change how the program behaves.

Parameters explained:

• domain_name: This is what appears in the url when you visit zendesk. https://your-domain-name.zendesk.com
• email: Your email address for authentication.
• api_key: Your api key for authentication. This is basically a password.
• start_date: The exclusive start date
• end_date: The exclusive end date
• fetch_comments: Will download all the comments for all the tickets it finds. Can be time consuming.
• output_file_name: What to name the output file
• output_file_type: Options are csv or excel.
• fetch_all_ticket_data: Will download all ticket data. Can be time consuming.